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Consumers domain Business
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We're here to resolve disputes with energy suppliers
Let's see if we can help. Search for your supplier to get started.
Do you own a small business in the UK?
From 19th December 2024 we can now handle disputes for small business with up to 50 employees.
Are you an energy supplier looking to join our service?
Click the link below to visit our dedicated website for more information.
We’d like to welcome Energy Brokers to our service
On 28th March 2022, Ofgem confirmed that we can now handle disputes with Energy Brokers.
Are you a Heat Network supplier?
Our latest information and requirements for all Heat Network suppliers affected by the Energy Prices Act 2022.
How we can help
We provide a free and impartial service that aims to resolve disputes between consumers and suppliers in the energy sector.
If you're having issues with your energy supplier, energy broker, network operator, green deal or heat network supplier, we may be able to help resolve your dispute.
Our process
Our simple process makes it easier than ever to raise a dispute with your energy supplier:
*Before raising your dispute with us, please allow your provider 8 weeks to put things right (unless you receive a deadlock letter from them sooner).
What to expect
What are the possible outcomes of raising your dispute through our service?
We can tell suppliers to…
expand_more- Take practical action e.g. credit your account, cancel an account, change your tariff
- Make an apology
- Offer financial awards up to £10,000
- Make recommendations to prevent this happening again
- A combination of these actions
However, we can’t…
expand_more- Punish companies
- Dictate how companies operate
- Issue fines
Latest News
Energy Ombudsman Welcomes Government’s Ofgem Review
Energy Ombudsman Extends Access to Small Businesses
Energy Ombudsman Welcomes the UK Government’s Clean Power 2030 action plan
Energy Ombudsman releases complaints data Q3 2024
Ready to raise your dispute with us?